Online Gift Shop Terms & Conditions

Gift Vouchers

By making a request for goods you are offering to purchase a product(s), which we will accept to sell to you subject to the terms and conditions herein. All requests are subject to availability. The Suites Hotel and Spa is entitled to refuse any request for supply without giving reason.

  • Dispatch times may vary according to availability. Delivery guarantees cannot be applied in the event of service interruptions or failures caused by events beyond The Suites Hotel & Spa’s control.
  • In the event of any issues with the purchase of gift vouchers The Suites Hotel & Spa accepts no responsibility for any additional losses that were not caused by any breach on the part of the supplier.
  • Images on the website are for guidance only and may differ from the actual goods themselves.
  • Gift vouchers are non-refundable and cannot be exchanged for cash.
  • Change for unused voucher amounts will not be given.
  • Bookings using gift vouchers must be made in advance and are subject to availability. Please book early to avoid disappointment. Only original The Suites Hotel & Spa vouchers will be accepted as payment at The Suites Hotel & Spa.
  • Vouchers are valid for six months from the date of issue.
  • Vouchers remain the property of The Suites Hotel & Spa until such time as full payment has been received and cleared.
  • Monetary vouchers can only be used in conjunction with the booking of residential stays or day packages.
  • Under the Consumer Contracts Regulations 2013, you have the right to cancel your order for any item purchased from The Suites Hotel & Spa, for a full refund. Cancellations must be received in writing quoting your order reference within 14 working days of receipt. Once cancelled, goods must be returned in their original condition and where possible, all items must be returned with proof of purchase documentation enclosed and sent to the address below. If you fail to return the goods we will arrange collection and charge you the direct cost. All goods remain your responsibility until received at The Suites Hotel & Spa. For your own protection we recommend you return the goods using a delivery service that insures you for their full value. The Suites Hotel & Spa is not responsible for the cost of returning cancelled orders.

Other Goods 

  • By making a request for goods you are offering to purchase a product(s), which we will accept to sell to you subject to the terms and conditions herein. All requests are subject to availability. The Suites Hotel & Spa is entitled to refuse any request without giving reason.
  • Goods remain the property of The Suites Hotel & Spa until such time as full payment has been received and cleared.
  • Dispatch times may vary according to availability. Delivery guarantees cannot be applied in the event of service interruptions or failures caused by events beyond The Suites Hotel & Spa’s control.
  • In the event of any issues with the purchase of goods The Suites Hotel & Spa accepts no responsibility for any additional losses that were not caused by any breach on the part of the supplier.
  • Images on the website are for guidance only and may differ from the actual goods themselves.
  • Under the Consumer Contracts Regulations 2013, you have the right to cancel your order for any item purchased from The Suites Hotel & Spa, for a full refund. Cancellations must be received in writing quoting your order reference within 14 working days of receipt. Once cancelled, goods must be returned in their original condition and where possible, all items must be returned with proof of purchase documentation enclosed and sent to the address below. If you fail to return the goods we will arrange collection and charge you the direct cost. All goods remain your responsibility until received at The Suites Hotel & Spa. For your own protection we recommend you return the goods using a delivery service that insures you for their full value. The Suites Hotel & Spa is not responsible for the cost of returning cancelled orders.

Returns of Faulty or Disdescribed Goods

  • If there is a problem with the goods, please feel free to contact us. We will deal with the matter in accordance with your legal rights.
  • Items may be exchanged for a different size/colour/product or a credit note may be issued. Full refunds will only be given where there is a proven fault with the item(s).
  • If goods purchased are found to be faulty within 30 days of the date of purchase we will offer a full refund.
  • If goods purchased are found to be faulty between 30 days and six months from the date of purchase we will offer repair or replacement or if neither option is possible then a full refund will be given.
  • If goods purchased are found to be faulty beyond 6 months of the purchase date, consideration will be given as to the expected lifespan of the item and whether any financial compensation may be offered.
  • Goods with seals or protective wrappers (toiletry, skin and hair care products etc) must have been treated with reasonable care.
  • All goods remain your responsibility until received at The Suites Hotel & Spa. For your own protection we recommend you return the goods using a delivery service that insures you for their full value. If the goods are proven to be faulty, misdescribed or not fit for purpose, we will cover the cost of their return and the cost of delivery of substitute goods.

Shop Returns

The Suites Hotel & Spa, Ribblers Lane, Knowsley, Merseyside, L34 9HA

For general enquiries please call: 0151-549-2222