Careers

Come and work for us!

The Suites Hotel is a privately owned hotel located on the outskirts of Merseyside. The hotel is an AA accredited 4 star hotel. For 17 years the family run hotel has provided a unique all – suite concept offering excellent standards in facilities and outstanding quality of comfort within each suite, from leisure visitors and business travellers alike.


LESIURE CLUB ASSISTANT

Shift work which will include weekend hours.

To assist in the effective running of Suites Hotel Leisure Club. This role will require a combination of administrative and customer service skills within a commercial gym environment.

Duties Include:

  • Acting as first point of contact for visitors and members
  • Processing fees at gym reception desk
  • Checking of membership cards to ensure security
  • Completion of Gym inductions for new members
  • Completing your shift in accordance with the rota and completing daily task sheets
  • Ensuring all sporting facilities and equipment are suitable for use
  • Supervise members/visitors and ensure their safety
  • Promote quality customer service at all times, dealing with comments and reporting more serious issues to the duty manager
  • Ensure the Health & Safety of customers at all times
  • Ensure all cleaning duties are carried out as specified by the manager
  • Patrol all areas of the centre to ensure all facilities are being used in the correct manner
  • Maintain storage and reception areas in a clean and tidy condition
  • Corresponding via e-mailing and formal letter to members as required regarding gym membership
  • Organisation of papers/exercise programmes in computer and written form

Apply with up to date CV to enquiries@suiteshotelgroup.com


BREAKFAST & LUNCH TEAM MEMBERS

Job purpose

  • To assist in the running of the Restaurant Department
  • To supervise morning and lunchtime time shifts in the Restaurant and Spa Bistro

Duties and responsibilities

  • Meeting and greeting customers
  • Taking orders for drinks and food
  • Serving drinks and food to tables
  • Recommending and serving wines
  • Setting up and relaying the restaurant
  • Inputting bills into the till and processing payments
  • Provide excellent customer service to all guests
  • Ensure standards, policies and procedures are followed
  • Set up the Restaurant and Bistro for service
  • Ensure cleanliness of Restaurant & Bistro areas

Working conditions

  • Shifts will be worked over 7 days, including Bank Holidays, Christmas and New Year.
  • Shifts will be usually be anytime between 6.30am and 3pm, however other hours may be required if the business requires.
  • Public transport is not always available at these times.

Physical requirements

Job may be physically demanding, ie moving of tables, chairs, etc. and the carrying of multiple plates. Also this position will involve long periods of activity.

Apply with up to date CV to enquiries@suiteshotelgroup.com


KITCHEN PORTER

Overall aim of role:

Primary duties are washing up, cleaning and some basic food preparation duties. The kitchen porter is to ensure that all the basic cleaning jobs are carried out as quickly and efficiently as possible, to ensure a safe and swift running of the kitchen. Some previous kitchen porter is required. The shifts patterns could be 7am-3pm or 3pm till finish around 10 or 11pm.

Key Responsibilities:

  • Ensure basic cleaning jobs are carried out as quickly as possible.
  • Collect and wash up pots and pans.
  • Clean food preparation areas and equipment, in addition to crockery and cutlery.
  • Unload food and equipment deliveries.
  • Keep the storeroom organised.

Apply with up to date CV to enquiries@suiteshotelgroup.com


HOUSEKEEPING SUPERVISOR- FULL TIME

Overall aim of role:   Assisting the Executive Housekeeper in running a smooth and efficient department in line with operational standards, policies and procedures.

Key Responsibilities:

  • To promote a helpful and professional image to the customer giving full co-operation to any customer requiring attention.
  • To attend to customer queries in a caring and helpful manner and with a commitment to dealing with the issue in a polite way.
  • To anticipate customer needs whenever possible to enhance the quality of service offered by the unit to ensure customer loyalty is maintained.
  • To ensure the Customer is treated right the first time, every time.
  • To undertake such reasonable duties as required by guest and members whilst maintaining a friendly but professional approach.
  • To assist the housekeeper in maintaining team discipline, departmental standards and team morale
  • To allocate rooms and other duties to team members
  • To maintain a high standard of cleanliness in all areas if the Hotel and Leisure Club at all time in line with the company standard.
  • To respond swiftly and positively to the business and guest needs in a professional and caring manner.

Apply with up to date CV to enquiries@suiteshotelgroup.com


PART-TIME HOUSEKEEPER

The Suites Hotel & Spa is looking for a part time housekeeper to join busy team immediately. This part time role (Hours to be Discussed) will see you working approximately 16 hours per week to include some weekends. Based on a 7 Day rolling rota.

  Role & Responsibilities:

  • Working as part of the housekeeping team, you will undertake day to day cleaning duties and will be responsible for maintaining the cleanliness standards across the hotel accommodation and public areas.
  • Duties include dusting, polishing, making beds, removing rubbish, cleaning bathrooms and washing and vacuuming floors.
  • You will also be responsible for reporting any maintenance and safety issues to the management team.

Requirements:

  • Previous experience in a cleaning or housekeeping role is advantageous not essential.
  • First class cleanliness and quality standards.
  • You must have a keen eye for detail.
  • Great customer service skills are required.
  • You must be honest and trustworthy.
  • We need great team players that are hardworking and reliable.
  • Candidates must be in good physical health as you will be on your feet for most of the shift.
  • You must be flexible in terms of the working hours required of you.

Apply with up to date CV to enquiries@suiteshotelgroup.com


SPA THERAPIST- Full Time & Part Time

Overall Aim of the Role:

You will be responsible for the quality of the client’s experience whilst in the treatment department, to provide and maintain the highest standards of treatments, recommendations for client homecare, and rebooks, daily operational procedures and overall excellent client care, resulting in repeat client visits and increased treatment sales for the Spa.

Key Personal Attributes

  • Must be an excellent retailer
  • Reception duties
  • Team player
  • Responsible
  • Dependable
  • Hard working
  • Honest and positive
  • Effective communicator
  • Flexible
  • Co-operative and open
  • Organised
  • Efficient and productive
  • Self-motivated
  • Positive and optimistic
  • Open to continuous learning

Skills and Experience Required:

  • Available to work Weekends.
  • NVQ level 3 Qualified or Equivalent in beauty/spa therapy treatments
  • Accustomed to Premier software is preferable
  • Trained in Decleor/ Carita. CND, Xen Tan treatments would be preferable
  • Must have at least 2 years’ experience in a luxury spa
  • Hourly rate + retail commission
  • Chance for career progression within a fast growing company

How to apply: If you feel you have the experience required for this position then please apply to Dee England, SpaManager. dee.england@suiteshotelgroup.com


EXPERIENCED HOTEL RECEPTIONIST

We are looking for a friendly and energetic Receptionist to join our front of house team to work on a full time basis. You must possess a cheerful disposition, a can-do attitude, be able to work well within a team as well as being able to use your own initiative and you must have great people skills as they are essential for this role! With wide-ranging responsibilities for everyday operation of the reception / office functions of the hotel, the principal duties will include:

  • Interacting politely and enthusiastically with all guests both face to face and via the telephone
  • Helping guests with any enquiries or itinerary planning
  • Check-ins and check-outs
  • Moving luggage, dealing with the mail i.e. franking and sending out and distributing mail internally
  • Taking and managing both reservations and event bookings (by telephone and email)
  • General administrative duties relating to the smooth running of the business

We would love to hear from candidates with all of the following attributes:

  • Fluent English to a native standard (written and spoken)
  • Guestline (Reslynx) system trained requested but not essential
  • Proficient with Microsoft Office, especially Outlook and Word
  • Brilliant at dealing with the public
  • Clear communicator, with excellent writing skills and a great telephone manner
  • Be able to take and follow direction well
  • Be eager to learn new skills
  • Excellent attention to detail to ensure our high standards are maintained

Please send current CV to :debbieevans@suiteshotelgroup.com


FOOD & BEVERAGE ASSISTANTS

 As a F&B Assistant you will be responsible for working in all areas of Food and Beverage as needed to deliver an excellent Guest experience.

Duties:

  • Welcome guests in a polite and friendly manner
  • Take and deliver customer orders, consistently demonstrating high levels of customer service
  • Prepare set ups for tables and/or rooms
  • Follow cash handling procedures
  • Manage guest queries in a timely and efficient manner
  • Up-sell with latest departmental incentives

What are we looking for?

  • Positive attitude
  • Good communication skills
  • Commitment to delivering high levels of customer service
  • Excellent grooming standards
  • Flexibility to respond to a range of different work situations
  • Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous Food & Beverage and/or industry experience
  • Experience with cash handling
  • Knowledge of Food Hygiene Regulations

Apply with up to date CV to enquiries@suiteshotelgroup.com


PART TIME  BAR PERSON

  • Some experience required
  • Pleasant at all times, smart and tidy.
  • Enthusiastic and hard working
  • Must be customer focused with attention to detail
  • Excellent customer service skills
  • A good communicator and good product knowledge

Duties include;-

  • Serving drinks and wines to the highest standard
  • Maintain the cleanliness of the bar and surrounding areas at all times
  • Ensuring that all guests are served in the quickest time possible
  • Using an epos till

Apply with current CV to enquiries@suiteshotelgroup.com


PART TIME BANQUETING BAR PERSON

Mostly weekend work – permanent

  • Some experience required
  • Pleasant at all times, smart and tidy.
  • Enthusiastic and hard working
  • Must be customer focused with attention to detail
  • Excellent customer service skills
  • A good communicator and good product knowledge

Duties include;-

  • Serving drinks and wines to the highest standard
  • Maintain the cleanliness of the bar and surrounding areas at all times
  • Ensuring that all guests are served in the quickest time possible
  • Using an epos till

Apply with current CV to enquiries@suiteshotelgroup.com


BANQUETING WAITER/WAITRESS

Part Time Permanent

Mostly weekend work

Job Description

  • Getting prep ready for service
  • Laying up function room for Events
  • Serving food and drinks to tables
  • Ensuring excellent customer service
  • Getting buffet prep ready
  • Serving customers on buffets
  • Working as part of a team
  • Polishing Cutlery, Crockery & Glasses
  • Ensuring that everything is left clean and tidy to the highest standard

Apply with current CV to enquiries@suiteshotelgroup.com


APPLICATION PROCESS

Please send a copy of your CV, with confirmation of which position you are interested in, to enquiries@suiteshotelgroup.com, alternatively please post to Suites Hotel Knowsley, Ribblers Lane, Liverpool, L34 9HA. For any further questions, please call us on 0151 549 2222