• Careers at Suites Hotel & Spa- Come and work for us!

The Suites Hotel is a privately owned hotel located on the outskirts of Merseyside. The hotel is an AA accredited 4 star hotel. For 17 years the family run hotel has provided a unique all – suite concept offering excellent standards in facilities and outstanding quality of comfort within each suite, from leisure visitors and business travellers alike.


As a Leisure Club Attendant you are responsible for delivering the very best in customer service to our external members and hotel guests.

Your key responsibilities will be to:
– ensure a high level of customer satisfaction
– drive the facilities revenues and profitability
– ensure the club is maintained to the highest standards by cleaning and checking the facilities
– carryout pool checks and be aware of the importance of health and safety
– accurately maintaining records and ensuring compliance.

You will also be of smart professional appearance, have extensive experience in customer care and will make guest satisfaction a priority. You will also need to be flexible for a variety of shifts including early mornings, evenings and weekends.

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  • Hours of work;- 11pm to 7am
  • Must be smart and very well presented, with a friendly disposition
  • Must have excellent front of house customer service skills
  • Good communication skills are essential.

Job Description

Duties include:- greeting guests, checking guests in and out of hotel using a computerised system, transport luggage to rooms, whilst advising on hotel facilities, serving drinks at the bar, preparing basic room service food menu, setting up the conference and banqueting rooms with the help of the Night Manager (training will be given), taking messages, some light cleaning duties and responsible for the safety and security of all guests. Desirable qualities- excellent customer service skills, be IT literate, organised and be physically fit.

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To assist the Executive Housekeeper in running a smooth and efficient department in line with operational standards, policies and procedures.

  • To promote a helpful and professional image to the customer giving full co-operation to any customer requiring attention.
  •  To maintain a high standard of cleanliness in all areas if the Hotel and Leisure Club at all time in line with the company standard.
  • To report, record and arrange for maintenance work to be carried out as required.
  • To respond swiftly and positively to the business and guest needs in a professional and caring manner.

Skills and experience required for the role:

  • Physically fit – this is a manual role
  • Be able to communicate in fluent English, written and verbal
  • Proactive approach to work
  • Team player
  • Initiative

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Job purpose

  • To assist in the running of the Restaurant Department
  • To supervise morning and lunchtime time shifts in the Restaurant and Spa Bistro

Duties and responsibilities

  • Meeting and greeting customers
  • Taking orders for drinks and food
  • Serving drinks and food to tables
  • Recommending and serving wines
  • Setting up and relaying the restaurant
  • Inputting bills into the till and processing payments
  • Provide excellent customer service to all guests
  • Ensure standards, policies and procedures are followed
  • Set up the Restaurant and Bistro for service
  • Ensure cleanliness of Restaurant & Bistro areas

Working conditions

  • Shifts will be worked over 7 days, including Bank Holidays, Christmas and New Year.
  • Shifts will be usually be anytime between 6.30am and 3pm, however other hours may be required if the business requires.
  • Public transport is not always available at these times.

Physical requirements

Job may be physically demanding, ie moving of tables, chairs, etc. and the carrying of multiple plates. Also this position will involve long periods of activity.

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We are seeking a Senior Chef de Partie who is capable of running busy sections in the kitchen whilst also supporting the senior chefs with their roles. In this role you will be preparing meals for the hotel’s Brasserie style restaurant, the bar and lounge and the extensive banqueting facilities for large functions such as wedding’s at the property working with fresh foods at all times.

As this is a Senior role you will be encouraged to develop your kitchen management skills by working closely with the Sous Chef and covering for them on their days off.

  • Previous experience as Chef de Partie
  • Demonstrate a passion for food and quality of food
  • Organisation & Communication skills
  • Ability to cope under pressure in a calm and efficient manner to deadlines
  • Willing to work flexible hours including evenings, weekends and Bank Holidays as the business requires.

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We are looking for a friendly and energetic Receptionist to join our front of house team to work on a full time basis. You must possess a cheerful disposition, a can-do attitude, be able to work well within a team as well as being able to use your own initiative and you must have great people skills as they are essential for this role! With wide-ranging responsibilities for everyday operation of the reception / office functions of the hotel, the principal duties will include:

  • Interacting politely and enthusiastically with all guests both face to face and via the telephone
  • Helping guests with any enquiries or itinerary planning
  • Check-ins and check-outs
  • Moving luggage, dealing with the mail i.e. franking and sending out and distributing mail internally
  • Taking and managing both reservations and event bookings (by telephone and email)
  • General administrative duties relating to the smooth running of the business

We would love to hear from candidates with all of the following attributes:

  • Fluent English to a native standard (written and spoken)
  • Guestline (Reslynx) system trained requested but not essential
  • Proficient with Microsoft Office, especially Outlook and Word
  • Brilliant at dealing with the public
  • Clear communicator, with excellent writing skills and a great telephone manner
  • Be able to take and follow direction well
  • Be eager to learn new skills
  • Excellent attention to detail to ensure our high standards are maintained

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  • No experience necessary- Full training will be given.

As a Housekeeping Attendant, you will report into the Head Housekeeper and  work very closely with your team to deliver exceptional service. As a Housekeeping Attendant you will be required to ensure that all bedrooms and corridors that are allocated to you are cleaned to the highest required hotel standard.

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 As a F&B Assistant you will be responsible for working in all areas of Food and Beverage as needed to deliver an excellent Guest experience.


  • Welcome guests in a polite and friendly manner
  • Take and deliver customer orders, consistently demonstrating high levels of customer service
  • Prepare set ups for tables and/or rooms
  • Follow cash handling procedures
  • Manage guest queries in a timely and efficient manner
  • Up-sell with latest departmental incentives

What are we looking for?

  • Positive attitude
  • Good communication skills
  • Commitment to delivering high levels of customer service
  • Excellent grooming standards
  • Flexibility to respond to a range of different work situations
  • Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous Food & Beverage and/or industry experience
  • Experience with cash handling
  • Knowledge of Food Hygiene Regulations

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  • Some experience required
  • Pleasant at all times, smart and tidy.
  • Enthusiastic and hard working
  • Must be customer focused with attention to detail
  • Excellent customer service skills
  • A good communicator and good product knowledge

Duties include;-

  • Serving drinks and wines to the highest standard
  • Maintain the cleanliness of the bar and surrounding areas at all times
  • Ensuring that all guests are served in the quickest time possible
  • Using an epos till

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Mostly weekend work – permanent

  • Some experience required
  • Pleasant at all times, smart and tidy.
  • Enthusiastic and hard working
  • Must be customer focused with attention to detail
  • Excellent customer service skills
  • A good communicator and good product knowledge

Duties include;-

  • Serving drinks and wines to the highest standard
  • Maintain the cleanliness of the bar and surrounding areas at all times
  • Ensuring that all guests are served in the quickest time possible
  • Using an epos till

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Part Time Permanent

Mostly weekend work

Job Description

  • Getting prep ready for service
  • Laying up function room for Events
  • Serving food and drinks to tables
  • Ensuring excellent customer service
  • Getting buffet prep ready
  • Serving customers on buffets
  • Working as part of a team
  • Polishing Cutlery, Crockery & Glasses
  • Ensuring that everything is left clean and tidy to the highest standard

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Please send a copy of your CV, with confirmation of which position you are interested in, to, alternatively please post to Suites Hotel Knowsley, Ribblers Lane, Liverpool, L34 9HA. For any further questions, please call us on 0151 549 2222