The Spa Receptionist is essential in creating both an inviting atmosphere for guests and excellent knowledge of the company brand. We are looking for an individual with a passion for delivering five-star service, who would relish the opportunity to work at the heart of the Spa. The spa receptionist must have spa therapy or salon background.
Duties of a spa receptionist
Meet and greet all clients – ensuring the clients feel welcome
Provide refreshments – making welcome drinks on arrival
Deal with spa treatment bookings – Spa receptionists will be expected to deal with treatment bookings, either in giving information about the specifics of each treatment and the pricing or in booking customers an allotted time to receive some treatments, this is why it is essential that the appropriate candidate will have spa background. Having an understanding of a computerised booking system such as premier is essential also.
Process payments – The spa receptionist will have to handle taking payments for spa treatments, products purchased, spa membership sales etc. As well as operating a PDQ machine the spa receptionist will need to issue receipts and ensure in some cases that cash taken is reconciled to receipts issued at the end of the working day. Also printing out the spa clients treatment schedules daily.
Manning the telephones- You will be expected to answer incoming calls and thereafter deal with any enquiries, transfer calls through to more appropriate persons or take a message.
Keep the reception are clean and tidy – The reception area will have to be kept clean and tidy at all times and the spa receptionist will be expected to assist in this proces
Retail spa and beauty products – We will require the spa receptionists to have knowledge of our product houses Decleor & Carita and be able to assist with customer enquiries in the absence of any therapists and to sell these products.
General administrative duties – dealing with any paperwork which may involve photocopying, filing etc.
Support therapists and housekeeping staff – This may involve helping therapists get rooms ready for treatments, making sure customers are helped get ready for their treatments or supporting housekeeping staff to ensure stocks of towels, robes etc. are available.
- Ensure that the data capture is maintained and sent to marketing monthly.
- Ensure that the customer feedback is monitored and passed on to the spa manager.
Desirable qualities we are looking for in a spa receptionist
- Excellent personal presentation at all times.
- Sunny, warm personality
- Friendly and courteous
- Excellent communication skills
- Be able to retail products and other services
- Well organised with ability to multi-task
- Good team player
- Good written skills.
Applicants need to be within driving distance of the Suites Hotel , we do not have live in accommodation.
Please apply with full cv only to : firstname.lastname@example.org.