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Experienced Spa Therapist NVQ Level 3 - Full & Part Time

You will be responsible for the quality of the client’s experience whilst in the treatment department, to provide and maintain the highest standards of treatments, recommendations for client homecare, and rebooks, daily operational procedures and overall excellent client care, resulting in repeat client visits and increased treatment sales for the Spa.

Key Personal Attributes

  • Must be an excellent retailer, reception duties, team player, responsible, dependable,hard working, honest and positive, effective communicator, flexible, organised, efficient and productive, self-motivated, positive and optimistic, open to continuous learning.

Skills and Experience Required:

  • Available to work Weekends.
  • NVQ level 3 Qualified or Equivalent in beauty/spa therapy treatments
  • Accustomed to Premier software is preferable
  • Trained in Decleor/ Carita. CND, Xen Tan treatments would be preferable
  • Must have at least 2 years’ experience in a luxury spa
  • Hourly rate + retail commission
  • Chance for career progression within a fast growing company

 

Apply with up to date CV to; enquiries@suiteshotelgroup.com

Experienced Restaurant & Bar Team Member

You will be responsible for working in all areas of Food and Beverage as needed to deliver an excellent Guest experience.

Duties:

  • Welcome guests in a polite and friendly manner
  • Take and deliver customer orders, consistently demonstrating high levels of customer service
  • Prepare set ups for tables and/or rooms
  • Follow cash handling procedures
  • Manage guest queries in a timely and efficient manner
  • Up-sell with latest departmental incentives

What are we looking for?

  • Positive attitude
  • Good communication skills
  • Commitment to delivering high levels of customer service
  • Excellent grooming standards
  • Flexibility to respond to a range of different work situations
  • Ability to work on your own or in teams
  • It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • Previous Food & Beverage and/or industry experience
  • Experience with cash handling
  • Knowledge of Food Hygiene Regulation

 

Apply with up to date CV to; enquiries@suiteshotelgroup.com

Breakfast Team Member

Job Purpose – to assist in the running of the Breakfast Restaurant department.

Duties & Responsibilities

  • Meeting & greeting customers
  • Taking orders for drinks and food
  • Serving drinks and food to tables
  • Setting up and relaying the restaurant
  • Providing excellent customer service to all guests
  • Ensure standards, policies & procedures and followed
  • Ensure cleanliness of restaurant areas

 

Working Conditions

  • Shifts to be worked over 7 days, including Bank Holidays, Christmas & New Year
  • Shifts will usually be from 6:30am- public transport is not always available at these times

 

Physical Requirements- This job may be physically demanding ie moving of chairs tables and carrying of multiple plates. Also this position will involve long periods of activity.

Apply with current CV to enquiries@suiteshotelgroup.com

 

 

 

Experienced Christmas Banqueting Team Members

Job Description

  • Getting prep ready for service
  • Laying up function room for Events
  • Serving food and drinks to tables
  • Ensuring excellent customer service
  • Getting buffet prep ready
  • Serving customers on buffets
  • Working as part of a team
  • Polishing Cutlery, Crockery & Glasses
  • Ensuring that everything is left clean and tidy to the highest standard
  • Apply with current CV to enquiries@suiteshotelgroup.com

Spa Receptionist

The Spa Receptionist is essential in creating both an inviting atmosphere for guests and excellent knowledge of the company brand.  We are looking for an individual with a passion for delivering five-star service, who would relish the opportunity to work at the heart of the Spa. The spa receptionist must have spa therapy or salon background.

Duties of a spa receptionist

Meet and greet all clients – ensuring the clients feel welcome

Provide refreshments – making welcome drinks on arrival

Deal with spa treatment bookings – Spa receptionists will be expected to deal with treatment bookings, either in giving information about the specifics of each treatment and the pricing or in booking customers an allotted time to receive some treatments, this is why it is essential that the appropriate candidate will have spa background. Having an understanding of a computerised booking system such as premier is essential also.

Process payments – The spa receptionist will have to handle taking payments for spa treatments, products purchased, spa membership sales etc. As well as operating a PDQ machine the spa receptionist will need to issue receipts and ensure in some cases that cash taken is reconciled to receipts issued at the end of the working day. Also printing out the spa clients treatment schedules daily.

Manning the telephones- You will be expected to answer incoming calls and thereafter deal with any enquiries, transfer calls through to more appropriate persons or take a message.

Keep the reception are clean and tidy – The reception area will have to be kept clean and tidy at all times and the spa receptionist will be expected to assist in this proces

Retail spa and beauty products – We will require the spa receptionists to have knowledge of our product houses Decleor & Carita and be able to assist with customer enquiries in the absence of any therapists and to sell these products.

General administrative duties – dealing with any paperwork which may involve photocopying, filing etc.

Support therapists and housekeeping staff – This may involve helping therapists get rooms ready for treatments, making sure customers are helped get ready for their treatments or supporting housekeeping staff to ensure stocks of towels, robes etc. are available.

  • Ensure that the data capture is maintained and sent to marketing monthly.
  • Ensure that the customer feedback is monitored and passed on to the spa manager.

 

Desirable qualities we are looking for in a spa receptionist

  • Excellent personal presentation at all times.
  • Sunny, warm personality
  • Friendly and courteous
  • Excellent communication skills
  • Be able to retail products and other services
  • Well organised with ability to multi-task
  • Dependable
  • Good team player
  • Good written skills.

Applicants need to be within driving distance of the Suites Hotel , we do not have live in accommodation.

Please apply with full cv only to : dee.england@suiteshotelgroup.com.

Assistant Conference & Banqueting / Duty Manager

Assistant Conference & Banqueting / Duty Manager ensures the smooth and efficient day to day running of the hotel & operations and provide a high level of customer service at all times. Maintaining effective and consistent communication between each department.

The job holder will do tasks within his/her level of skills and ability. Also helping to promote equality, diversity and above all a happy and healthy work place. Professionally providing a pro-active and efficient support to the Hotel Managers and all other employees, leading by example.

  • Duty Manager Responsibilities
  • Deliver excellent customer service at all time, ensuring our guest’s comfort and safety.
  • Deal with all guest relations and potential complaints in a professional and courteous manner, in person or over the telephone.
  • Monitor, manage and maintain effective and efficient use of the hotel’s reservation system, Guestline. Using the report facility when necessary.
  • Complete daily administration tasks as required.
  • Assisting the Conference & Banqueting Manager with all functions, i.e. weddings, birthdays, meetings and special events
  • Health & Safety reports and check lists
  • Conduct new employee inductions and training or arrange training when necessary.
  • Ensure that all public areas and function rooms under your responsibility are checked thoroughly, throughout each shift. Ensuring that our high standards are constantly met.
  • Deal with any faults or damage in any bedroom, public areas or hotel grounds, arranging and liaising with third party contractor and the hotel maintenance team.
  • Complete employee rotas when necessary and check staff levels/rotas on a daily basic.
  • Other duties may be required daily or when necessary, to ensure the efficient operation of the hotel.

 

The successful candidate will have:

  • Experience of working within a four-star level hotel or in a similar hospitality environment
  • At least 12 months of F&B Banqueting supervisory experience
  • Experience of managing and providing support to a large team of employees
  • Excellent communication and organisation skills and
  • IT skills – required for the use of the Hotel’s reservations and booking system – Guestline

 

Hours Of Work

  • Average 40 hours per week, shift work including evenings & weekends

 

Salary and Benefits

Excellent salary based on experience.

Please apply with full cv and covering letter via email only to: lyndsaytyer@suiteshotelgroup.com

Suites Hotel reads all C.V.s sent to us. If you do not get a reply within five days from us, you have not been successful in your application.

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